Booking Terms and Conditions

Should you need to cancel your reservation, we require twenty four hours’ notice prior to 3pm on your arrival date. If you do have to cancel within twenty four hours’ of your due arrival you will incur a charge amounting to no more than your first night’s total rate. This will be debited from the card details given at the time of booking. For bookings of five or more rooms we require seven days’ notice for full cancellations. When cancelling, please ask for your cancellation reference number.

You are welcome to arrive early. Check-in is from 3pm, but if your room is ready sooner then you are welcome to use it immediately. If it is not going to be ready before 3pm we are happy to store your luggage in the meantime. On the day of your departure, in order that our next guests can check in on time, check-out is at 11am. For a small extra charge it may be possible to arrange a later check-out. Please give us as much notice as possible if you would prefer a later check-out and we will do our best to accommodate you.

We do not operate a 24-hour check-in desk – if you are planning to arrive after 10.30pm, please advise us prior to arrival in order that we can arrange to let you in.